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Last updated: November 17, 2025
This Privacy Policy (“ Policy ”) describes how 2GAME PRO LTDA (“ 2Game Brasil ”, “ we ”, “ our ” or “ our ”) collects, uses, stores, shares and protects the personal data of users who access or use:
the website www.2game.com.br and related subdomains;
Our online store and associated apps;
any services, features, content, tools or resources offered by us (collectively, “ Services ”).
2Game Pro Ltda
CNPJ: 51.889.739/0001-37
Address: Al. Rio Negro, 1030, Cond. Stadium, Office 2304, Alphaville Centro Industrial e Empresarial/Alphaville, Barueri – SP, 06454-000, Brazil .
2Game Pro Ltda is a wholly owned subsidiary of:
2Game Digital Limited
SUITE C 15/FC RITZ PLAZA, 122 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong
Company Registration Number: 3151193
Trade License Registration: 74028224 .
2Game Digital Limited acts as the corporate controller and infrastructure provider for the group , but is not the seller of the products and services offered to Brazilian consumers and assumes no direct consumer liability . All sales, billing, customer support, and obligations related to the Services provided in Brazil are the sole responsibility of 2Game Pro Ltda, under the terms of this Policy and our Terms and Conditions .
This Policy should be read in conjunction with our Terms and Conditions , available at:
www.2game.com.br/terms .
In case of conflict between this Policy and the Terms and Conditions, the more specific rule regarding the protection of personal data shall prevail, in accordance with the General Data Protection Law – LGPD (Law No. 13.709/2018) .
By accessing or using the Services, you declare that you have read, understood, and agree to this Policy.
We process personal data in accordance with the LGPD (Brazilian General Data Protection Law), based on one or more of the following legal bases:
Contract execution (art. 7º, V): to process orders, deliver products (digital and physical), provide customer service and offer technical support.
Compliance with legal or regulatory obligations (Article 7, II): for issuing invoices, fulfilling tax, accounting and regulatory obligations, and responding to requests from authorities.
Legitimate interest (art. 7, IX): to guarantee the security of the platform, prevent fraud, improve the Services, carry out statistical analyses, personalize content and offers, always observing your fundamental rights and freedoms.
Consent (art. 7º, I): for sending marketing communications, newsletters and using cookies that are not strictly necessary, when required by law.
Credit protection (art. 7, X): for the purposes of fraud and default analysis and prevention, in conjunction with payment and anti-fraud partners.
When treatment is based on consent , you may revoke it at any time upon request, without prejudice to the legality of the treatment carried out up to that point.
We may collect, store, and process the following categories of personal data:
3.1. Identification and contact information
Full name;
CPF number (when required by law, by publishers, for anti-fraud measures, or for issuing tax documents);
Date of birth (when required for minimum age verification or publisher requirements);
Delivery and billing addresses;
Email address;
Phone number(s);
Country, state, city, and time zone.
3.2. Account and profile data
Username (when applicable);
Order and transaction history;
Language, currency, region, and activation platform preferences (e.g., Steam, Xbox, PlayStation);
Marketing and communications preferences.
3.3. Payment and anti-fraud data
Credit or debit card data is processed exclusively by third-party payment providers in a secure and certified environment. We do not store the full card number, security code (CVV), or expiration date.
We can receive payments from these providers:
Confirmation or rejection of the transaction;
Payment method used;
Last digits of the card (when applicable);
Transaction identifiers;
Risk indicators and anti-fraud data associated with the transaction.
3.4. Technical and navigation data
IP address (with date and time);
Browser type and version;
Operating system type and version;
Language and region settings;
Device identifiers;
Cookies, web beacons, pixel tags, and other tracking technologies;
Information about the device (screen size, model, etc.);
Access log data, including referring URLs, pages visited, time spent on the site, clicks, and interactions.
3.5. Data related to digital products and platforms
When necessary to provide digital keys, gift cards, or licenses, or to meet publisher or platform requirements, we may collect or receive:
Account identifiers from third-party platforms (e.g., Steam ID, Xbox Gamertag, PSN ID) are only used when strictly required for activation or support.
Information regarding key activation and usage (e.g., activation status, redemption date), when returned by publishers or platforms.
3.6. Support and communication data
Content of messages sent via email, chat, contact forms, or other support channels;
Files and attachments that you voluntarily uploaded;
Records of previous interactions with our support team.
We use your personal data for the following purposes:
4.1. Execution of Services and fulfillment of contractual obligations
Process, confirm, and manage your orders;
Send digital keys, gift cards, and physical products;
Provide purchase history and receipts;
Provide technical support and customer service;
Comply with contractual terms with publishers, developers, and platforms that require specific data for license activation, support, or validation.
4.2. Security, platform integrity and fraud prevention
Perform identity verifications when necessary;
Analyze suspicious shopping behavior;
Preventing fraud in payment methods;
Protecting our infrastructure against attacks, unauthorized access, and abuse;
Investigate violations of the Terms and Conditions or this Policy.
4.3. Service Improvement and Performance Analysis
Understanding how the Services are used;
Measure and improve performance, features, and content;
Develop new features, products, and integrations;
Perform statistical analyses and generate aggregated reports (without directly identifying users).
4.4. Essential Communications
Sending emails and notifications related to orders, payment confirmations, key activation, account updates, security, and contract changes;
Contact us if you need further verification or have any delivery issues (digital or physical).
4.5. Marketing and promotional communications
Sending newsletters, offers, discounts, personalized recommendations, and information about new products or services, when you have given your consent ;
To conduct targeted marketing campaigns (e.g., retargeting) based on cookies, preferences, or purchase history, while respecting your consent choices.
4.6. Compliance with legal and regulatory obligations
Issuance of tax documents;
Storage of data and records for the period required by law;
Responding to requests from public authorities and court orders.
We use cookies and similar technologies to:
Allow the site to function properly (login, shopping cart, checkout);
Remember your language, region, and platform preferences;
Understanding website performance and improving user experience;
To offer personalized advertising and content, when authorized.
You can manage cookies:
via the consent banner on our website;
You can block or delete cookies in your browser settings.
Blocking certain types of cookies may affect the functioning of parts of the website or some Services.
We may share your personal data in the following circumstances:
6.1. Publishers, developers, distributors and platforms
We share strictly necessary data with publishers, developers, distributors, platforms, and partners responsible for the activation, delivery, validation, licensing, or support of purchased digital products , including but not limited to platforms such as Steam, PlayStation, Xbox, EA, Ubisoft, and others.
We can share, for example:
name;
e-mail;
CPF (when required by law or by the publisher);
IP data and relevant logs;
Purchase details (product, date, value, currency);
Anti-fraud information linked to the transaction, when necessary.
We will not share data with publishers or platforms that are not linked to the purchased product .
6.2. Payment providers and anti-fraud measures
We share certain data with payment and anti-fraud providers, such as:
Credit/debit card processors;
digital wallets (e.g., PayPal);
payment intermediaries;
Pix providers;
risk analysis tools.
This sharing is necessary for:
process payments;
validate transactions;
prevent fraud and chargebacks;
To fulfill regulatory obligations related to the financial system.
6.3. Technology, hosting and infrastructure providers
We use third-party platforms and services to operate the website and Services, including:
Shopify (e-commerce platform);
cloud hosting providers;
Content delivery networks (CDNs), such as Cloudflare;
Performance monitoring and logging services;
analytics tools (Google Analytics, Meta Pixel, etc.);
support and service tools.
These third parties process personal data on our behalf and are bound by contractual obligations of confidentiality and security.
6.4. Companies within the same economic group
Certain data may be shared with 2Game Digital Limited for the following purposes:
infrastructure support;
internal audit;
Consolidation of corporate reports;
global compliance.
2Game Digital Limited is not the seller and does not use this data for direct marketing to Brazilian consumers without proper legal basis.
6.5. Authorities and legal obligations
We may share personal data with public authorities, regulatory bodies, tax authorities, or judicial authorities when:
required by law or regulation;
necessary for compliance with court orders;
necessary to protect our rights, our users, or third parties.
7. International data transfers
Personal data may be transferred to and processed in countries other than Brazil, including:
Canada and other countries where Shopify or its subcontractors operate;
The United States and countries of the European Union, due to cloud services, CDN, anti-fraud, logs and analytics;
Hong Kong , due to activities of 2Game Digital Limited.
When we carry out international transfers, we adopt the measures provided for in the LGPD (Brazilian General Data Protection Law), including:
appropriate contractual clauses;
safety assessments;
Compliance with international data protection standards.
We will retain your personal data:
for the time necessary to fulfill the purposes described in this Policy; and/or
for the period required by law, regulation or competent authority; and/or
until they are no longer needed for defense in judicial, administrative, or arbitration proceedings.
Examples of typical timeframes (which may vary depending on applicable law):
Order and billing data: at least 5 (five) years after the transaction is completed, or a longer period as required by tax legislation;
Accounting and tax records: specific legal deadlines;
Access logs (application logs): minimum of 6 (six) months, which may be extended as needed for security purposes;
Marketing data: until consent is revoked or the right to object is exercised, unless retention is required by law.
After the deadlines expire, the data will be deleted or anonymized , except when the law allows or requires its retention.
Under the LGPD (Brazilian General Data Protection Law), you have, among others, the following rights:
Confirmation of the existence of personal data processing;
Access to the personal data we hold about you;
Correction of incomplete, inaccurate, or outdated personal data;
Anonymization, blocking, or deletion of unnecessary, excessive, or improperly processed data;
Data portability to another service or product provider, when applicable;
Deletion of personal data processed based on consent, except in cases where retention is legally required;
Information regarding data sharing with public and private entities;
Information about the possibility of not providing consent and the consequences of refusal;
Revocation of consent when the treatment is based on this hypothesis;
Review automated decisions that affect your interests.
To exercise your rights, please contact us by email:
support@2game.com.br
We may request additional information or documents to verify your identity and ensure the safety of the service.
Some processes may involve automated handling , such as:
Transaction risk analysis (anti-fraud);
Automatic approval or blocking systems in case of high risk;
Product recommendations based on browsing and purchase history.
You can request details about the logic used and, where applicable, request human review of exclusively automated decisions that affect your interests, in accordance with the LGPD (Brazilian General Data Protection Law).
We have adopted technical and administrative measures to protect your personal data against unauthorized access, destruction, loss, alteration, improper communication or dissemination, including, but not limited to:
Communication encryption (HTTPS/TLS);
Profile-based access controls;
Recording of access logs and relevant activities;
Server and application monitoring;
Internal privacy and security policies;
Use of providers that follow internationally recognized security standards.
Despite our efforts, no system is completely secure. If we become aware of a security incident that could pose a significant risk or harm to data subjects, we will take appropriate measures, including notifying those affected and the competent authorities, in accordance with the LGPD (Brazilian General Data Protection Law).
The Services are primarily intended for users who are of legal age or older in their country of residence. Certain games, content, or products may contain age ratings (e.g., national ratings, ESRB, PEGI).
When required by law or by publishers:
We may request age verification;
It is recommended that minors use the Services under the supervision of parents or guardians ;
Certain content may be restricted to users who meet minimum age requirements.
Parents or guardians who suspect that data of minors has been processed in violation of this Policy may contact us at suporte@2game.com.br to request clarification and, if necessary, the adoption of appropriate measures.
This Policy:
This is part of the Terms and Conditions of 2Game Brazil;
It must be interpreted in harmony with other applicable policies (e.g., Refund Policy, Shipping and Returns Policy).
In case of discrepancies between documents, the one most specific regarding the protection of personal data shall prevail, in accordance with applicable legislation.
We may amend this Policy at any time to reflect:
legislative or regulatory changes;
Changes to the Services, our corporate structure, or internal processes;
Technological evolution or security adjustments.
Whenever there is a relevant change, we may:
publish the new version on our website, with the update date; and/or
Send communication via email or notification within the user's account, when appropriate.
Continued use of the Services after the new version comes into effect will be interpreted as agreement with the updated Policy.
For matters related to this Policy or the LGPD (Brazilian General Data Protection Law), you may contact our Data Protection Officer (DPO) through the following channel:
Privacy Department – 2Game Pro Ltda
Email: suporte@2game.com.br
This Policy shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil .
The court of the district of Barueri – SP is chosen as the exclusive jurisdiction , except in cases where consumer protection legislation ensures a different jurisdiction for the benefit of the consumer, in which case the more protective rule will prevail.
